Privacy Policy
Last updated: December 10, 2024
1. Introduction
Welcome to Lalalanga (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you access or use our language learning platform (the “Service”).
By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree, you must discontinue use of the Service.
2. Information We Collect
2.1 Account Information
- Email address
- Full name or username
- Authentication-related data required to securely access the Service
2.2 Learning and Content Data
- Learning progress and activity history
- Content you submit or generate
- Pronunciation recordings and feedback
- Transcripts, translations, and grammar-related data
2.3 Usage and Technical Data
- Feature usage information
- Interaction logs and usage statistics
- Daily usage limits and quota-related data
2.4 Billing and Subscription Information
- Subscription plan details
- Billing status and transaction identifiers
- We do not store full payment card or banking details.
3. How We Use Your Information
We process personal data for the following purposes:
- To provide, operate, and maintain the Service
- To authenticate users and manage accounts
- To personalize language learning experiences
- To analyze learning performance and provide automated feedback
- To generate translations and explanations using automated systems
- To process subscriptions and manage billing
- To enforce usage limits and prevent misuse
- To communicate about service updates, support requests, or account-related matters
- To comply with legal obligations and protect our rights
4. Cookies and Similar Technologies
We do not use tracking, advertising, or analytics cookies.
We may use strictly necessary cookies to enable secure authentication and essential functionality. These cookies are required for the operation of the Service and cannot be disabled without affecting performance.
5. Data Sharing and Third-Party Services
We share personal data only with trusted third-party service providers that are essential for operating and improving the Service. These entities act as data processors and are authorized to process personal data solely for the purposes defined by Lalalanga.
Such services may include:
- Authentication and identity management
- Payment processing and subscription management
- Automated language processing and analysis
- Audio and speech generation
- Cloud hosting, database management, and infrastructure services
All third-party service providers are contractually obligated to process data only under our documented instructions, maintain appropriate security safeguards, and comply with applicable data protection laws.
We do not sell, rent, or share personal data for marketing, advertising, or profiling purposes.
6. International Data Transfers
Your information may be transferred to and processed in jurisdictions outside your country of residence where our infrastructure or service providers are located.
We ensure that such transfers are subject to appropriate safeguards in accordance with applicable data protection regulations.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
- Account data is retained while your account remains active
- Learning data is retained to ensure continuity of the learning experience
- Usage data is retained for performance monitoring and security purposes
- Billing records are retained in accordance with legal and accounting requirements
Upon account deletion, personal data is deleted or anonymized unless retention is legally required.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request data portability
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at [email protected]. Requests related to account deletion or data removal are handled through our support channels.
9. Data Security
We implement appropriate technical and organizational measures designed to protect personal data, including:
- Encryption of data in transit
- Secure authentication and access controls
- Restricted access to databases
- Regular security updates and assessments
Despite these measures, no method of transmission or storage is completely secure.
10. Children's Privacy
The Service is not intended for individuals under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal data from children.
If we become aware that personal data from a child has been collected without appropriate consent, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology.
Updates will be communicated by:
- Posting the revised policy on this page
- Updating the “Last updated” date
- Notifying users when required by law
12. Contact Information
For questions, concerns, or requests related to this Privacy Policy or personal data processing, please contact us:
Email: [email protected]
Requests related to account deletion or data removal are handled through our support channels.